Privacy Policy
Last Updated: July 4, 2026
1. Introduction
Welcome to Zaheer AI ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you interact with our services, including our WhatsApp Business solutions, AI agents, and our website (zaheerai.com).
2. Data We Collect
When you interact with our AI agents (e.g., via WhatsApp), we may collect and process the following data:
- Contact Information: Your phone number and WhatsApp profile name.
- Communication Data: The content of the messages you send to our agent to provide relevant responses.
- Technical Data: Basic interaction logs required to maintain and improve our AI models.
3. How We Use Your Data
We use your data strictly for the following purposes:
- To provide, operate, and maintain our AI customer support services.
- To respond to your inquiries and forward complex requests to human sales representatives.
- To comply with Meta's WhatsApp Business Terms of Service and applicable laws.
Note: We do not ask for or process payment details directly through our automated agents.
4. Data Sharing and Third Parties
We do not sell your personal data. We may share data with trusted third parties strictly for the purpose of operating our service, including:
- Meta Platforms, Inc: For operating the WhatsApp Business API.
- Cloud Providers: Secure hosting environments where our backend servers run.
- LLM Providers: AI providers used strictly for natural language processing, governed by zero-retention data agreements where applicable.
5. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We only retain your data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact our Data Protection Officer.
7. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email:privacy@zaheerai.com